Last updated: 22 August 2026
At Rosalind's Sewing Room, we are committed to providing a clear, secure and transparent checkout experience.
This Transaction Policy explains how prices, payments, payment security, authorisation, failed transactions, refunds and other payment-related matters are handled when you place an order through rosalindssewingroom.co.uk.
1. Who You Are Paying
All purchases made through Rosalind's Sewing Room are sold by:
Trading name: Rosalind's Sewing Room
Legal entity: Xirtam Holdings LLC
Registered business address: 158 Lee Ave, San Francisco, California 94112, United States
Email: support@rosalindssewingroom.co.uk
Telephone: +1 310-442-8937
Website: rosalindssewingroom.co.uk
Xirtam Holdings LLC is the seller responsible for transactions completed through this website.
2. Currency
All prices and transactions on our store are displayed and processed in pounds sterling (GBP) unless checkout clearly states otherwise.
The total amount payable is displayed before you confirm your purchase.
3. Prices and Charges
The price charged for a product is the price displayed during checkout when the order is placed.
Any applicable:
- Product discounts
- Promotional discounts
- Delivery charges
- Taxes
- Other mandatory charges
will be displayed before you complete payment where applicable.
Our current standard delivery within the United Kingdom is free.
We do not intentionally add undisclosed mandatory charges after checkout.
4. Accepted Payment Methods
We accept the payment methods displayed at checkout.
The specific payment options available may depend on your device, browser and payment-provider availability.
Our checkout currently supports digital wallets including:
- Apple Pay
- Google Pay
Eligible credit or debit card and other payment options may also appear directly at checkout where available.
The payment method and total amount can be reviewed before you confirm your purchase.
5. Payment Processing
Payments are processed securely through payment providers integrated with our Shopify checkout.
When you place an order, the relevant payment provider may:
- Authorise the transaction
- Verify payment credentials
- Perform fraud or security checks
- Confirm whether payment was successful
We do not ask customers to send full card numbers or sensitive payment credentials to us by email.
6. When Payment Is Taken
Payment is normally authorised or collected when you place your order through checkout.
Receiving an automated order confirmation means that we have received your order.
Acceptance and fulfilment of the order remain subject to our Terms of Service, product availability and successful payment verification.
If we cannot accept an order after payment has been collected, the appropriate amount will be refunded to the original payment method.
7. Secure Transactions
Our website uses encrypted HTTPS connections.
Payment information submitted during checkout is transmitted through secure payment infrastructure provided by Shopify and the relevant payment providers.
Rosalind's Sewing Room does not require customers to provide payment-card information through ordinary email or messaging.
For your security, never send your full card number or security code to our customer-service email.
8. Payment Verification and Fraud Prevention
To protect customers and our business, transactions may be subject to automated or manual fraud and security checks.
Where reasonably necessary, an order may be:
- Reviewed
- Temporarily held
- Declined
- Cancelled
if payment cannot be verified or there are reasonable grounds to suspect fraud, unauthorised use or suspicious activity.
If a paid order is cancelled by us, the appropriate refund will be issued to the original payment method.
9. Failed or Declined Payments
A payment may fail or be declined for reasons including:
- Insufficient funds
- Incorrect payment information
- Card or account restrictions
- Security checks
- Payment-provider restrictions
- Technical errors
- Bank authorisation issues
If payment fails, the order may not be completed.
You may try another payment method available at checkout or contact your bank, card issuer or payment provider.
If you believe money was taken despite an unsuccessful order, contact:
support@rosalindssewingroom.co.uk
and we will investigate the transaction.
10. Duplicate or Unrecognised Charges
If you believe that you have been charged more than once for the same order, or you see a transaction that you do not recognise, contact us as soon as possible.
Please provide:
- Your name
- Order number, if available
- Date of the transaction
- Amount charged
For security reasons, do not send us your full card number.
We will review the relevant order and payment records and help determine the appropriate next step.
11. Order Confirmation
After a successful checkout, you will normally receive an order confirmation at the email address supplied during purchase.
Please review the confirmation and contact us promptly if any information appears incorrect.
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
12. Refunds
Where a refund is due, it will normally be issued to the original payment method used for the purchase.
For eligible product returns, we aim to process refunds within 5 business days after receiving and checking the returned goods.
Where statutory cancellation or consumer rights require a different timeframe, the applicable legal timeframe will be followed.
After we issue a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
For full information, please see our Return & Refund Policy.
13. Cancelled Orders
If an order is cancelled before fulfilment and payment has already been collected, the appropriate refund will be returned to the original payment method.
Once an order has entered fulfilment or been dispatched, cancellation may no longer be operationally possible.
Your applicable cancellation and return rights remain unaffected.
Please see our Return & Refund Policy and Terms of Service for further information.
14. Currency Conversion and Bank Charges
Our store currently operates in GBP.
If your bank account or payment method is denominated in another currency, your bank or payment provider may perform a currency conversion and may charge its own fees.
Any conversion rate or fee imposed by your bank or payment provider is determined by that provider and is outside our control.
15. Payment Provider Terms
Payment methods offered through checkout may be operated by third-party payment providers.
Those providers may have their own:
- Terms of service
- Privacy policies
- Security procedures
- Fraud-prevention systems
Your use of a particular payment method may therefore also be subject to the terms of that provider.
16. Payment Disputes
If you believe there is a problem with a payment or order, please contact us at:
support@rosalindssewingroom.co.uk
We will review the issue and make reasonable efforts to resolve it.
Nothing in this policy prevents you from exercising any rights available through your bank, card issuer, payment provider or applicable law.
17. Changes to This Transaction Policy
We may update this Transaction Policy to reflect changes to:
- Payment methods
- Checkout functionality
- Payment providers
- Business operations
- Legal or regulatory requirements
The date at the top indicates when this policy was most recently updated.
18. Contact Information
Rosalind's Sewing Room
Trading name of Xirtam Holdings LLC
Email: support@rosalindssewingroom.co.uk
Telephone: +1 310-442-8937
Website: rosalindssewingroom.co.uk
Registered business address:
Xirtam Holdings LLC
158 Lee Ave
San Francisco, California 94112
United States
This is our registered administrative business address and is not a retail location or returns address.
Customer Service Hours
Monday – Friday: 8AM – 6PM
Saturday: 8AM – 5PM
Sunday: 8AM – 1PM
UK time
For transaction, payment or order enquiries, contact: