Shipping policy

Last updated: 22 August 2026

At Rosalind's Sewing Room, we want you to know exactly what to expect before placing an order. This policy explains where we deliver, delivery costs, processing and transit times, tracking, and what happens if a shipment is delayed, lost or damaged.

For any delivery-related questions, contact us at support@rosalindssewingroom.co.uk.

Shipping Information at a Glance

Delivery area: United Kingdom
Standard delivery: Free on every order
Minimum order: None
Order processing time: 1–2 business days
Transit time: Approximately 4–13 business days
Estimated total delivery time: 5–15 business days
Tracking: Included with every order
Final-mile carrier: Typically Royal Mail or another tracked UK delivery partner

Business days are Monday to Friday, excluding UK bank holidays.

1. Where We Deliver

We currently deliver to addresses within the United Kingdom, including:

England
Scotland
Wales
Northern Ireland

We do not currently offer delivery outside the United Kingdom.

If your delivery address is outside the UK, you may not be able to complete checkout.

Deliveries to remote areas, including certain Scottish Highlands and Islands postcodes, may occasionally require additional transit time.

2. Delivery Cost

Standard delivery is free on every order within the United Kingdom.

There is:

No minimum order value
No standard delivery surcharge
No hidden handling or logistics fee added after checkout

The final amount payable is clearly displayed before you complete your purchase.

If we introduce any optional paid or express delivery service in the future, the cost will be clearly displayed at checkout before payment.

3. Order Processing Time

Orders normally require 1–2 business days to be processed before dispatch.

Processing includes:

Confirming your order details
Preparing the product for dispatch
Packaging the order
Preparing the shipment and tracking information

Orders placed during weekends or UK bank holidays begin processing on the next business day.

For delivery-estimate purposes, orders placed late in the day may be treated as received on the following business day.

Processing time is separate from carrier transit time.

4. Transit and Total Delivery Time

After your order has been processed and dispatched, transit normally takes approximately:

4–13 business days

Our estimated total delivery time, including processing and transit, is:

5–15 business days from the date of your order

These are estimated delivery times rather than guaranteed delivery dates.

Occasionally, delivery may take longer because of circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Peak shopping periods
Public holidays
Transport disruption
Customs or border processing
Exceptional logistical disruption

If your order appears to be delayed, contact us and we will investigate it.

5. Where Orders Are Dispatched From

Rosalind's Sewing Room works with international fulfilment partners.

Depending on the product and stock availability, orders may be dispatched from international fulfilment facilities before entering the United Kingdom delivery network.

Your parcel may therefore travel internationally before being handed to a UK delivery partner for the final part of its journey.

Final-mile delivery within the United Kingdom is typically handled by Royal Mail or another tracked UK delivery partner, depending on the shipment route and availability.

Using an international fulfilment network allows us to offer a wider product range while maintaining free standard delivery.

We believe customers should know this before ordering, which is why we state it clearly here.

6. Order Tracking

Tracking is provided for every eligible shipment.

Once your order has been dispatched, you will normally receive a shipping confirmation containing your tracking information.

Please note that tracking may not update immediately.

It can sometimes take 2–4 business days after dispatch for the first tracking events to appear, particularly while an international shipment is moving between logistics networks.

This does not necessarily mean that your parcel has stopped moving.

Once the parcel enters the UK delivery network, tracking will normally update more frequently.

If your tracking has shown no movement for an extended period, contact us at:

support@rosalindssewingroom.co.uk

Please include your order number.

7. Orders Containing Multiple Products

If you order more than one product, your order may occasionally be dispatched in more than one parcel.

This can happen when items are fulfilled from different locations.

As a result:

Products may arrive on different days
You may receive more than one tracking number
Receiving one parcel does not necessarily mean that the remaining items are missing

Each shipment remains covered by this Shipping Policy.

8. Delivery Within 30 Days

Unless we have agreed otherwise with you, we aim to deliver orders well within the applicable statutory delivery period.

Under applicable UK consumer law, goods ordered online must generally be delivered within 30 days, unless a different delivery period has been agreed.

If your order has not arrived within 30 days, contact us immediately at:

support@rosalindssewingroom.co.uk

We will investigate the shipment and provide an appropriate solution in accordance with your statutory rights.

Depending on the circumstances, this may include a replacement or a full refund for goods that have not been delivered.

9. Delayed Orders

If your order has exceeded the expected 5–15 business day delivery window, please contact us.

Please include:

Your name
Your order number
Any tracking information you have received

We will investigate the shipment with the relevant fulfilment or delivery partner.

Depending on the outcome, we may provide:

Updated tracking information
A revised expected delivery date
A replacement shipment
A refund where appropriate

We will not require you to resolve a carrier investigation yourself.

10. Lost Parcels

If tracking indicates that a parcel may have been lost, contact us.

A parcel may be considered lost where the carrier confirms that it cannot be located or where tracking has shown no movement for an unusually extended period.

If the parcel is confirmed lost and cannot be delivered, we will normally offer you the choice between:

A replacement shipment
A full refund for the undelivered goods

You are not required to make a compensation claim directly against the delivery carrier.

Rosalind's Sewing Room remains responsible for resolving the delivery issue with our logistics partners.

11. Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as possible at:

support@rosalindssewingroom.co.uk

Please include:

Your order number
A description of the damage
Photographs of the product and packaging where reasonably possible

Please keep the item and packaging while we assess the issue.

Depending on the circumstances and your applicable legal rights, we may arrange:

A replacement
A refund
Appropriate return instructions

Where damaged or faulty goods need to be returned at our expense, we will cover the reasonable return cost or provide appropriate return arrangements.

Further information is available in our Return & Refund Policy.

12. Delivery Addresses

Please carefully check your delivery address before completing checkout.

Customers are responsible for providing a complete and accurate:

Name
Street address
House or flat number
City
Postcode
Other requested delivery information

If you notice an error after placing an order, contact us as soon as possible.

If the order has not yet entered fulfilment or been dispatched, we will make reasonable efforts to update the address.

After dispatch, we may not be able to change the delivery address.

If a parcel is returned because an incorrect or incomplete address was supplied, contact us so that we can determine the appropriate next step.

Additional delivery costs may apply where a failed delivery resulted from incorrect information provided by the customer.

13. Missed, Unclaimed or Refused Deliveries

If nobody is available to receive a parcel, the carrier may:

Attempt delivery again
Leave the parcel in an authorised safe place
Deliver it to a neighbour where permitted
Redirect it to a collection location
Provide instructions for arranging redelivery or collection

Customers should follow the carrier's tracking instructions where applicable.

If a parcel is not collected within the carrier's holding period, it may be returned through the logistics network.

Refusing a delivery does not replace our normal return process.

If you wish to cancel or return an order, contact us directly so that we can provide the appropriate instructions.

14. Changing or Cancelling an Order

If you need to change or cancel an order, contact us as soon as possible at:

support@rosalindssewingroom.co.uk

If your order has not yet entered fulfilment or been dispatched, we will normally be able to cancel it or make reasonable changes.

Once an order has entered fulfilment or has been dispatched, we may no longer be able to stop or modify the shipment.

You may still exercise any applicable cancellation or return rights after delivery in accordance with our Return & Refund Policy.

15. Customs and Import Charges

Orders are sold to customers in the United Kingdom at the price displayed during checkout.

Customers will not be asked by Rosalind's Sewing Room to pay an undisclosed shipping or handling charge after completing their order.

Where international logistics, customs or import processing is required as part of our fulfilment process, this is managed as part of the shipment unless otherwise clearly disclosed before purchase.

If you receive an unexpected request for payment connected with a shipment, please contact us before making that payment.