Who am I buying from?
Rosalind's Sewing Room is a trading name of Xirtam Holdings LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States. Xirtam Holdings LLC is the seller responsible for every order placed on this website.
Where do you deliver?
We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland).
How much is delivery?
Standard UK delivery is free on every order, with no minimum order value. The total you pay is always shown before you complete checkout.
How long does delivery take?
Orders are processed in 1–2 business days. Transit then takes approximately 4–13 business days, so the estimated total delivery time is 5–15 business days from your order. These are estimates, not guaranteed dates.
Where are orders shipped from?
We work with international fulfilment partners. Your parcel may travel internationally before it is handed to Royal Mail or another tracked UK delivery partner for the final part of its journey. Full details are in our Shipping Policy.
Will I get tracking?
Yes. Tracking is included with every order. The first tracking updates can take 2–4 business days to appear after dispatch. You can follow your order on our Track Your Order page.
Can I return my order?
Yes. You have 30 days from receiving your order to return eligible items. Please email us before sending anything back, so we can give you the correct return address. For change-of-mind returns, the customer pays the return shipping cost. Full details are in our Refund Policy.
When will I receive my refund?
We aim to issue refunds within 5 business days of receiving and checking the returned item, to your original payment method. Your bank may need a few extra days to show the funds.
My item arrived damaged or incorrect. What should I do?
Email us as soon as possible with your order number and photos of the issue. We will arrange a replacement, refund or suitable return at no cost to you.
Can I cancel or change my order?
Contact us as quickly as possible. If your order has not yet been dispatched, we can normally cancel or change it.
How can I contact you?
Email support@rosalindssewingroom.co.uk or use our contact page. Customer service hours: Monday–Friday 8am–6pm, Saturday 8am–5pm, Sunday 8am–1pm (UK time).